Phoenix Mitsubishi show how it should be done

I realise that I have left things hanging for a while so here is an update.

We got our Grandis back from Phoenix Mitsubishi in Stirling on Friday 30 March. The rear seat headrests are fixed and we can now finally after 8 months use the car in the way it was intended. This was a great relief as we had to transport loads of party stuff to my son's birthday party on the Saturday!

There is still a rattle in the dashboard but Phoenix Mitsubishi have assured me that they will take the car back in to try and resolve this, and we'll probably arrange to do this next week. What a relief to be dealing with someone who is willing to help. Full marks to Phoenix Mitsubishi so far (they have also replaced all our windscreen wipers free of charge).

Back to Fife Mitsubishi - I have still not had any response to the letter of complaint I sent to them on 6 March. I will write to head office again as I think they should step in and compensate us instead as Fife have been so appalling. Ignoring a customer's letter of complaint is really the lowest form of 'customer service'.