Still rattling and not rolling

Another long overdue update...

The Grandis is back at Phoenix Mitsubishi as they try to eradicate the rattle from the dash. They've had it for over two weeks now, and are apparently waiting on a part from Mitsubishi. The problem seems to be the heater box...again. This was 'repaired' by Fife Mitsubishi last year, but apparently instead of putting in a new box they just packed it to stop the rattle. This has not proved to be a long-term solution and so we now have more inconvenience.

Meanwhile, you remember I wrote a letter of complaint to Fife Mitsubishi on 6 March requesting some compensation for all the hassle of getting our substandard car repaired? Well on 18 April I did get a response of sorts from them - my letter was returned to me unopened! I am constantly amazed by this dealership's attitude to its customers - just ignore them and hope they go away. Well, I won't! I am going to wait until our Grandis is back from Phoenix Mitsubishi (hopefully completely mended) and then write again to Head Office telling them what a disgrace both Fife Mitsubishi and their own customer service department have been. If Fife Mitsubishi don't care then Head Office should.

Maybe I'll have to put my blog address at the foot of the letter.