Today I'm feeling very despondent about the whole situation. After two attempts today I finally got to speak to the customer services manager at Mitsubishi head office. Basically he told me there's nothing he can do. He cannot make Fife Mitsubishi collect my car for repair, nor can he make sure they give me a suitable courtesy car (or any courtesy car!) while my car is being repaired. They are doing all that is required in saying they will repair the car if I take it to them. Never mind that they have already had many opportunities over the last few months to repair the fault, but have failed to do so.
After almost 6 weeks I am no further on, in fact I feel I am now in a worse position than before: Fife Mitsubishi will know that I have contacted head office and that they cannot help me, and the time lapse has taken away any urgency in getting the problem rectified.
All I can do apparently is write to Fife Mitsubishi, explain the problems and complaints, and see if they will offer me any compensation. Based on my previous experience I don't see that having any effect at all.
So, you buy a car from Fife Mitsubishi, it has a fault, they don't care, the fault is still there 7 months on and you are left to bear the cost and hassle of getting it repaired, with no prospect of compensation. It's not good is it?
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