I really thought things were going to start to happen last week. On Saturday 10 March we got a phonecall from the Mitsubishi dealership in Stirling saying that they would take over the repair of our car and hire us a 7-seater for the time that our car was in the garage. Finally, we thought, some proper customer service. The Stirling dealership said they'd phone back on Tuesday 13 March to fix a date when we could bring the car in...and guess what, they haven't phoned back yet (it is now Sunday 18 March)!
Meanwhile, our front wiper blades have disintegrated and we have discovered that the driver's side one is a non-standard size and is only available through dealerships. This is a bit of a problem when your blades fall apart at the weekend, as ours did. We actually tried asking Fife Mitsubishi if they had any as we happened to be passing there but the service department was closed (it being a weekend) and the sales people didn't know what they were looking for! So to replace the wiper blades involves a trip to a dealership, not exactly ideal if the problem occurs at the weekend and the dealership is 40-odd miles away!
(and still no email or further phonecall from Mitsubishi head office...)
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