Lifecycle of Mitsubishi car = 18 months?

Nearly a month went by without having to take the car for repair, but just when we thought all the problems had been sorted...

Saturday 16 December 2006
Bought our Christmas tree today and went to put down the rear seats for the first time since they'd been 'repaired'. My husband couldn't get the headrests out at first but after a lot of effort and brute force eventually got one out, but in the process the clip around the hole in the top of the seat cover came off and broke. The other headrest just wouldn't budge. I checked the manual to see if we were doing anything wrong, but it simply says 'To fold down rear seats, remove headrests.' Just like that!

Instead of actually fixing the rear headrests when the seat covers were replaced, it seems they have just been jammed into place.

Monday 18 December 2006
Phoned Fife Mitsubishi to tell them of the latest problem with headrests. I spoke to Alan Walker (manager), who wasn't in the slightest bit interested and told me this is what I should expect having bought a second-hand car. I thought this was an extraordinary statement. Does he really mean that after 18 months you should expect a Mitsubishi car to start falling apart?

He thinks he's given us 110% service since we bought the car because the faults have been fixed - except clearly they haven't been fixed! He doesn't seem to appreciate that we are not happy because the faults should not have been there in the first place and yet we have had to pay for the cost of driving to and from the garage numerous times for repairs to be done, not to mention the time cost and the inconvenience of having being given substandard courtesy cars.

I agreed with Alan that there was not really time to sort this before Christmas (I suspect both the rear seats will need to be replaced completely). Alan said he'd put it in the diary to phone me on 4 January 2007 to book the car in for assessment/repair.