The story begins...

Haven't heard anything from Mitsubishi head office since yesterday when I sent them my email detailing our complaint for the third time and asked if they would actually read it this time. So, let's begin the story of our Mitsubishi Grandis...

We decided to purchase a Mitsubishi Grandis in July 2006 because we have three small children and do joint school runs so this 7-seater car seemed ideal, especially as it doesn't look like a bus.

Tuesday 18 July 2006
Took possession of a very smart ice-blue Mitsubishi Grandis Elegance, having paid Fife Mitsubishi a large sum of money and handed over our old car.

Wednesday 19 July 2006
Put up the third row of seats (they had been stored flat when we bought the car) and discovered that the seats were not the correct kind for this model (they had a different type of leather and different coloured stitching) and we couldn't get the headrests into the top of the seats, in fact one seat didn't even have holes in the top to fit the headrest into. I immediately phoned Fife Mitsubishi, told them of the problem and arranged to go in a couple of days later to let them see it as I was passing that way anyway.

Monday 24 July 2006
Took the car in to Fife Mitsubishi to show the mechanic the problem with the rear seats. The salesman we originally purchased the car from, Brian Clark, agreed that they should be replaced under warranty and said he would arrange for the necessary warranty paperwork to be completed to allow this to be done.

Thursday 21 September 2006 (yes, that's almost two months to sort out the warranty paperwork!)
The warranty paperwork finally sorted out, the Grandis was booked in on this date for repair. On this occasion only one seat was repaired, i.e. the cover was replaced and the headrest pushed into place. I don’t know why only one seat was repaired; the garage had had two months to order the parts. We took the car to Fife Mitsubishi and it was brought back to us in the afternoon. We were given a Mitsubishi Space Wagon as a courtesy car and had to put petrol in it. We couldn’t fit the three car seats needed for our children in the back seat of this car. When leaving our Grandis at the garage we told the mechanic about a persistent rattle in the dashboard. On getting the car back, we asked about the rattle and were told, ‘It’s probably the CDs in the glovebox’.

So we now had a car with one rear seat with a headrest jammed into place and one rear seat without a headrest, and a persistant rattle in the dashboard. We'd also had a 68-mile round trip for which we had to pay for the petrol and had had to cope without being able to put all our children in the courtesy car at once.

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Back to today and still no word from Mitsubishi head office...