Hallelujah!
Today I got a letter from the Customer Services Manager at Mitsubishi, sent in response to my letter to the Managing Director. It's taken almost a month since I first contacted them but finally a little bit of action - I say a little bit because all this letter promises is that customer services will 'discuss [the] situation' with the service manager at Fife Mitsubishi, so I'm not holding my breath for a rapid solution.
Watch this space for further developments!
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