What is this blog about?

We bought a second-hand (18 months old, 11,000 miles on the clock) Mitsubishi Grandis from Fife Mitsubishi in Cupar last July (2006) and now, 6 months later, it is still not in the condition it should have been when we bought it.

Having tried and failed to get satisfaction and some understanding of the problem from Fife Mitsubishi, who quite frankly don't seem to care, I finally contacted Mitsubishi head office in Cirencester on 24 January. Today, two weeks later, I had to email my complaint to Mitsubishi head office for the third time because they still haven't read it, although they have gone ahead and contacted Fife Mitsubishi without knowing what the problem was!

Have we been unlucky with both the car and our experience of Mitsubishi after-sales service? That's what this blog should find out.

Are there any other disgruntled Grandis owners out there? What are your experiences?

I am going to set out our experience over the coming entries in this blog (not all at once so you don't get too bored!) and see if I can get to the end before Mitsubishi decide to resolve the issue!